Haringey Multi-Agency Care and Coordination (MACC) Team

 

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Managing health, wellbeing and preventing crises through innovative partnership working

The Multi Agency Care & Coordination (MACC) Team is a proactive and preventative care service for adults in Haringey. It aims to support adults living with frailty and or multimorbidity to maintain or improve their health, independence and well-being.

image depicting a carer

Led by Haringey GP Federation and Whittington Community Health, MACC is a team of health professionals from multiple disciplines. It both brings together and builds upon preventative and care-coordination services.

The team includes:

  • MDT Tele-conference
  • Social Workers
  • Mental Health Practitioner
  • Occupational Therapists
  • Physiotherapists
  • Navigators
  • Pharmacists
  • Community Matrons
  • Nursing Associates
  • Community Matron Associates
  • A General Practitioner

In addition, team members are drawn from: Haringey Adult Social Care; North London NHS Trust; and voluntary sector agencies to create a wider multi-agency, multi-professional team.

"Through multiagency, integrated team working we offer more joined up and patient-centred care" - Patient feedback

  • Proactive and preventative services provide support to patients with rising risk before they require acute interventions.
  • Holistic assessments and interventions support a patient’s medical, functional, mental health and social care needs within the wider team. 
  • Interventions are tailored according to both the type and level of need. 
 

Benefits and Impact

  • Improves access to advice, information, guidance and support for clients and carers
  • Enables multi-disciplinary working in teams
  • Offers better cross-service access and networking
  • Delivers more effective access to longer-term care pathways
  • Ensures more effective and efficient use of statutory care sectors  
  • Ensures adults can live healthy, long & fulfilling lives
  • Tackles health inequalities within the Borough
  • Makes best use of resources to deliver high quality valued & responsive partnership services 
  • Develops strong, resilient, and connected communities.

Patients can contact the service on 020 3074 2958

 

2023-2024 in numbers

  • Total number of patients have been supported by MACCT: 2516
  • 37% of patients were from wards of high deprivation
  • 2247 out of 2516 is over 65 years of age which is equal to 89%

"I have no doubt that their professionalism, and compassion will make a difference to the daily life of my father, and for this I wanted to extend the thanks and appreciation of my family....they took great attention to detail and attention to understand all issues, they really showed care to see how their actions and the tools available to them could improve his health and his life"  - Patient feedback

"They had excellent knowledge of appropriate services and fully discussed options whilst being honest in expectations" - Patient feedback

"Covered every aspect of care. Very pleasant. Explained everything clearly. Excellent." - Patient feedback

"Overall, the service was excellent, very professional, in formative, patient, caring, understanding, and very helpful." - Patient feedback

"You listened. Actioned. Chased outstanding issues, and worked with us, to achieve and get the best outcomes for our mother." -  Patient feedback

"Another really great multi-disciplinary service" -  Practice feedback

 

Get in touch

For general service enquiries please contact our team using our secure form