Digital Inclusion Service

 

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Digital Inclusion Service – Bridging the health inequality gap in Haringey

elderly person being shown how to use technology

 

What is digital inclusion?

Digital Inclusion involves helping people access and use information and communication technologies. This service works to increase digital inclusion for patients attempting to access health services in Haringey.

Please note: This service is coming to a close, with the fixed term contract due to end on 30th September as expected.

We are now in the wind-down phase of the Digital Inclusion Service and unfortunately cannot take on additional referrals for 1-1 support. Patients may still be referred if they need a mobile device or data support and meet the criteria outlined in the self-referral form. However, availability is limited and you may be sign-posted to other services.

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Our Vision and Goals

Our main goals are:

  • Help support those who are digitally excluded
  • Educate and train patients on how to use devices and access the internet for various health solutions and more
  • Reduce health inequality gaps in Haringey
 

Where is it based?

  • Operating hours: Monday to Friday, from 9am to 5pm 
  • The service is borough wide and operates from Haringey libraries and community centres, including:
    • Hornsey Library
    • Marcus Garvey Library
    • Wood Green Library
    • Northumberland Park Resource Centre
 

How does the service work?

We use a variety of different sessions to help patients develop the skills and knowledge needed to access healthcare online. These include sessions to help patients build basic digital skills. Patients are also assisted in setting up ‘’Patient Access’’ and similar digital health solutions.

There is also work going on behind the scenes to train local health and community staff in how to promote digital inclusion and support patients who are digitally excluded. This includes:

  • Partnership working – With practices, community centres and Haringey Council
  • Onward referrals – Referrals to services like council services, employment services, community services etc are used where appropriate
  • Staff workshops – Training both community based and GP based staff on digital exclusion
  • Single Point of Access – The service receives referrals from GP Practices, community centres, Haringey Council, social prescribers, hospitals and others